Receptionist

Job Description:

An excellent opportunity has arisen at Conrad Hotels & Resorts for Receptionist. We are currently seeking for qualified persons to fill up the role of Receptionist at our hotels. A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Conrad Hotels & Resorts is a global company with a broad portfolio of hotel brands, meaning a world of opportunity for you. Our success flows from the thousands of people around the world who form part of the Conrad Hotels & Resorts team. It’s their ideas, inspiration and effort that make us who we are. It’s their individuality that we love. At Conrad Hotels & Resorts, we’re always looking for passionate, creative, stylish individuals to join our family in hospitality jobs. We seek people who think originally, react instinctively and want to be a part of one of the most exciting companies in the luxury industry. So if you want to work somewhere that can offer a rewarding career and room to be yourself, we want all of you at Conrad Hotels & Resorts. Conrad Hotels & Resorts International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Conrad Hotels & Resorts International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner.
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments.
Demonstrate a high level of customer service at all times.
Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts.
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.

REQUIREMENT/SKILLS:

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
Previous experience in cash handling

BENEFITS

You will be offered a competitive starting salary. Conrad Hotels & Resorts Worldwide's medical, dental, vision, life, disability and retirement savings plans.
Access to paid time off benefits for vacation and sick.
An Employee Assistance Program (EAP), educational assistance.
Discounted hotel room rates as well as discounts on products and services offered by Conrad Hotels & Resorts Worldwide and its partners for Team Members and their families.
We look forward to reviewing with you other benefits you would receive as a Conrad Hotels & Resorts Team Member.

Skills Required:

Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
Previous experience in cash handling