Customer Services Officer

Job Description:

Respond routine customer queries and complaints over phone, Emails and Live Chat.

The Chat/Email representative is responsible for providing outstanding customer service by taking work orders, trouble calls, responding to online chat and email and assisting customers with various online purchasing account issues over the phone in a pleasant and professional manner.

Manage feedback regarding company products with customers.

Take care of negative feedback and reviews to maintain company rating per eBay and Amazon (other market places company is dealing with) standers.

Followup calls Emails to annoyed customer and to customers who purchase with company to enhance repute in online selling for brand.

Skills Required:

Excellent Communication Skills - Oral and Written.

Excellent Computer / Technical Skills.

Professional and pleasant demeanor / proper phone and email etiquette with UK/USA accent in particular.

Multitasking in a fast-paced environment.

Able to work well independently and as part of a team.

Must be aware of organizational ethics and pursuit civic virtue